Policies
Arrival
Please arrive 5 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Text me when you arrive. If you arrive 15 minutes late you will be charged with a late fee of $15. If you arrive 30 minutes late, your appointment is canceled and is now considered a same day cancellation and you will be charged for 100% of the service.
Guest and Children
To avoid distractions and ensure you're comfortable and relaxed at your appointment, guests are not preferred but if needed please only one guest per appointment. Guests are only allowed to be 9 years of age or older. No small children or infants are allowed due to liability reasons.
Rescheduling
A minimum of 24 hours notice is requested to reschedule a booked appointment without penalty. Any appointments that are rescheduled within less than a 24 hour notice will be responsible for a fee of 50% of the service. Payment methods are stored on file and will be charged if the aforementioned has occurred. You may only reschedule ONCE.
Cancelation and no show
As a courtesy, appointment reminders are sent out via text, email, or both. A minimum of 48 hours notice is requested to cancel a scheduled appointment. Appointments canceled within less than a 24 hours notice will be responsible for a fee of 50% of the service. Same day cancelations, no show, and no call appointments will be responsible for a fee of 100% of the service. Payment methods are stored on file and will be charged if the aforementioned has occurred
Pricing and Refund
Pricing is subject to change at any moment due to inflation, promos, and cost of products. Menu prices are available to see on my website. When you book and appointment you are agreeing to pay the amount of the service. Failure to do so will result in a call of law enforcement. No refunds will be given for any reason. You must contact me within 48 hours after your appointment time to discuss your concerns and unhappiness of your service to either receive a "fixed" set or a removal and no extra cost.
Acceptable Payments
Acceptable forms of payment include cash, Zelle, Apple Pay, and card payments through my ”GlossGenius” website. If paying with cash please have the exact amount of your service. If you decide to pay with a card through “GlossGenius” there will be a 3.5% convenience fee.
Zelle: (760)713-3286 Ashly Carranza
Apple Pay: (760)713-3286
Deposit Policies
A valid card is required to book through my “GlossGenius” website. This serves as a deposit in case of a last minute cancellation or no-show. YOUR CARD WILL NOT BE CHARGED AT THE MOMENT OF BOOKING.
Loyalty Program
Don’t worry about forgetting your loyalty card at home and not receiving a stamp. I keep your loyalty card here at the studio with me
Referral Card
A referral card is available for pick up at the appointment if you are planning on referring someone. For each referral you and your friend/family/ acquaintance/etc. will receive $10 off your next service. You must redeem a month after your friend’s appointment.
Booking
To book a service with me you must make an appointment through my “GlossGenius” website. My website will ask you for a card to put on file but you will not be charged at this moment. Please leave all text messages and DM’s for an emergency only.
Gift Certificate
Gift certificates are available for pick up to gift to your family, friends, and loved ones. Gift certificates must be redeemed within 3 months.
After Hours Appt
My working hours are from 8am-6pm, I usually finish around 8pm. Taking an appointment outside of these hours will result in me over working my normal 10-12 hour day. If you are wanting to reserve an appointment any time before 8am or after 6pm there will be an after hours fee of $20. Example: a 7am appt or a 7pm appt will have an added fee of $20.
Last Minute Appt
Last minute appointments are same day appointments and night before appointments. For a last minute appointment there is a $20 up charge. That charge is not included if you ask for an after hours appointment. Example: a last minute appointment at 7am will have a total up charge of $40. I can not guarantee that I will have availability but I will try my best to squeeze you in.
Weekend Appointments
Weekend appointments on Sundays are only on selected days and reserved for regular clients only. To reserve a weekend appointment you must text me to schedule what day and time works best. There is no added fee for weekend appointments. Regular clients must have seen me within the past two months to be considered a regular client. If you’re a new client who would like a weekend appointment, the after hours fee of $20 will be applied.
Gum
Please no chewing gum while at your appointment. Chewing gum moves the muscles in your face and jaw making it hard for me to isolate and steadily place a lash. You will be provided a napkin to throw your gum out.
Caffeine
Please avoid caffeine prior to your appointment. Caffeine can cause your eyes to flicker open making it difficult to apply lashes. Your eye opening can also result in a chemical reaction of the eyes from the glue fumes making your eyes bloodshot red.
Restroom
Please use the restroom before your arrival. No public restroom due to safety and privacy reasons. My restroom is only provided in case of an emergency.
Clean Lashes
I wash lashes at the beginning of the service to ensure the best retention. However, if I need to do a deep lash cleansing due to makeup, strip lash glue residue, dirt and debris, there will be an added fee of $20. If there is too much build up that I can not possibly clean off, I will do a lash removal without a full set to not cause any more irritation to the eye.
Contacts
If you are a daily contact user, please remove your contacts before the service or wear your glasses to avoid any discomfort and irritation during the application.
Foreign Fills
Foreign fills are fills from a another lash tech/artist. Because everyone works differently, I will not be working over another artist's work. Please book a removal at the time of booking.
Lash Lengths
The integrity and health of your lashes is my top priority when creating a unique set for you. Because of that, I do not work with lashes longer than 18mm and that’s only with strong thick lashes. Please understand that extremely long lashes can be damaging to the natural lash because of the weight of the extension dragging down the natural lash when it grows out.
Lash Fills
To ensure proper time management and to ensure you are receiving a fill, make sure that your lashes are at least 40% full. If your lashes are not at 40% full, you will be charged for a full set. There is a possibility that your lashes won't get as full if your service is shortened due to how many lashes you have.Anything over 21 days since your last appointment will be considered a full set.